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Refund Policy

A legal disclaimer

We want you to enjoy your experience with Traudl’s. This Refund and Return Policy explains when and how you can return items and receive refunds. The FTC advises shoppers to look for a seller’s return and refund policy before buying, so we aim to make our terms clear and easy to find.

 
1. Eligibility for returns

Unless otherwise noted at the time of purchase, we accept returns of eligible items within [X] days of delivery. To be eligible for a return:

  • The item must be in its original condition (for example, unused, unworn, and unwashed for physical goods), with all original tags, packaging, and accessories.

  • You must provide proof of purchase, such as an order confirmation or receipt.

  • The item must not be a final‑sale or non‑returnable item as described below.

 
2. Non‑returnable and final‑sale items

Certain items may not be eligible for return or may be marked as “final sale” at the time of purchase. Examples can include:

  • Custom or personalized items.

  • Perishable or time‑sensitive goods.

  • Gift cards or digital downloads.

  • Items explicitly labeled as non‑returnable or final sale at checkout.

Please review the specific product description and checkout information before completing your purchase.

 
3. How to start a return

To request a return:

  1. Contact us at [traudlsnyc@gmail.comwithin the applicable return window and include your order number, the item you wish to return, and the reason for the return.

  2. We will review your request and, if approved, provide instructions for sending the item back, including the return address and any return authorization details.

  3. Pack your item securely and ship it using the method provided or approved by us.

We reserve the right to refuse returns that do not meet the conditions of this policy.

 
4. Return shipping costs

Unless the return is due to our error (for example, a defective item, incorrect item, or damage during shipment), you are typically responsible for the cost of return shipping. If we provide a prepaid return label, we may deduct the cost of that label from your refund unless the return is due to our error.

If the return is due to our error, we will cover reasonable return shipping costs or provide an alternative solution.

 
5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds are usually issued to your original method of payment.

  • It may take [X–Y] business days for your bank or card issuer to process and post the refund.

  • If the item shows signs of use or damage not caused by shipping, we may reduce the refund amount or decline the return.

 
6. Exchanges

If you wish to exchange an item (for example, for a different size or variant), please contact us at traudlsnyc@gmail.com. Depending on availability, we may:

  • Ask you to return the original item according to this policy and place a new order; or

  • Offer a direct exchange if feasible.

We cannot guarantee that replacement items will always be in stock.

 
7. Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at [returns@traudls.com] with your order number, a description of the issue, and photos if available.

We will work with you to resolve the problem, which may include:

  • Sending a replacement item at no additional cost;

  • Issuing a refund; or

  • Providing another suitable solution as permitted by law.

 
8. Late or missing refunds

If you have not received a refund after we indicate that it has been processed:

  • First check your bank or card account again.

  • Then contact your credit card company or bank; it may take some time before your refund is officially posted.

  • If you have done this and still have not received your refund, please contact us at traudlsnyc@gmail.com and we will be happy to help.

 
9. Policy changes

We may update this Refund Policy from time to time. When we do, we will revise the “Effective date” above. Changes will apply to purchases made after the revised policy is posted.

 
10. Contact us

For any questions about returns or refunds, please contact:
Email: traudlsnyc@gmail.com
Mailing address: Traudl’s, 418 Broadway, Ste R, Albany, NY 12207

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