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Privacy Policy

Privacy Policy for Traudl’s
Effective date: January 1st, 2026

Traudl’s (“Traudl’s,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect from you online and offline. This Privacy Policy describes what information we collect, how we use and share it, and the choices you have.

1. Information we collect

We may collect the following types of information when you visit our website, contact us, or place an order:

  • Contact details, such as your name, email address, phone number, billing and shipping address.

  • Order and payment details, such as items purchased, order history, and payment method information (payment card data is processed by our third‑party payment processor and is not stored in full by us).

  • Account information, if you create an account, such as your username, password, and saved preferences.

  • Communications, such as messages you send us by email, forms submitted through the site, or responses to surveys or promotions.

  • Technical information, such as IP address, browser type, device identifiers, pages viewed, and the date and time of your visits.

  • Cookies and similar technologies, which may record your interactions with our site for purposes like remembering your preferences and analyzing site usage.

2. How we use your information

We use the information we collect for the following purposes:

  • To process and fulfill your orders, including confirming your purchase, arranging shipping, and providing customer support.

  • To operate, maintain, and improve our website, products, and services.

  • To communicate with you about your account, orders, changes to our policies, and other administrative information.

  • To send you marketing communications (such as newsletters, special offers, or new product information) if you choose to receive them; you can opt out at any time by following the unsubscribe instructions in the message.

  • To personalize your experience on our site, such as remembering your preferences.

  • To detect, prevent, and protect against fraud, abuse, security risks, and other harmful activity.

  • To comply with legal obligations and enforce our agreements.

3. Cookies and similar technologies

  • We use cookies and similar technologies to:

  • Keep you signed in and remember your preferences.

  • Understand how visitors use our site so we can improve performance and content.

  • Support basic site security and functionality.

  • You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some features of our site may not function properly.

4. How we share information

We do not sell your personal information. We may share your information with:

  • Service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping, web hosting, email delivery, analytics, and marketing support. These providers are allowed to use your information only as necessary to provide services to Traudl’s.

  • Business partners where necessary to provide the products or services you request.

  • Law enforcement, regulators, or other parties when we believe disclosure is required by law or is necessary to protect our rights, your safety, or the safety of others.

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to applicable law.

5. Data security and retention

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information against unlawful or unauthorized access, disclosure, or use. The FTC advises businesses to limit the data they keep and protect what they retain, and we follow these principles.

We retain personal information only for as long as needed to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your choices

  • You have choices about how we use your information, including:

  • Marketing communications: You may opt out of marketing emails at any time by clicking the “unsubscribe” link or contacting us directly.

  • Cookies: You can manage cookies through your browser settings.

  • Access and updates: If you have an account, you may review and update certain personal information by logging in. You may also contact us to request corrections.

7. Children’s privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete it in accordance with the Children’s Online Privacy Protection Rule (COPPA).

8. International visitors

Our website is operated from the United States and intended primarily for customers located in the United States. If you access the site from outside the U.S., you understand that your information may be processed in the U.S., where privacy laws may differ from those in your country.

9. Changes to this Privacy Policy

  • We may update this Privacy Policy from time to time. When we do, we will revise the “Effective date” above and, if appropriate, provide additional notice. Your continued use of the site after changes are posted means you accept those changes.

10. Contact us

  • If you have questions about this Privacy Policy or our privacy practices, please contact us at:
    Email: traudlsnyc@gmail.com
    Mailing address: Traudl’s, 418 Broadway, Ste R, Albany, NY 12207

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